My Finance

My Finance is your account with the service: what you owe, what you have paid, your payment plan, and the place to pay. It is on the menu unless your service has chosen not to show families their finances.

Where to find it: My Finance

Deposits held

If the service holds a deposit from you — for an instrument, usually — it is shown at the top, so it is not forgotten when you are looking at what you owe.

Invoices

Two ways to look:

• Outstanding invoices only — what is still to pay. This is how the page opens, and most of the time it is all you need.
• Finance history — give a date from and date to, then Search, to see everything in a period including what is settled.

If there is nothing, you are told either no outstanding payments or no invoices for period, depending on which view you are in.

What an invoice shows

Its reference and date, a line for each thing charged, and then anything that has reduced it, each on its own line so you can see where the money went:

Discount	A discount code or a discount the service applied
Multi discount	For taking more than one thing
Sibling discount	For having more than one child in lessons
Subsidy and Remission	Help with the cost, where your service offers it
Delivery charge	Where something was delivered
VAT	Where it applies

Then the total, any credits, and the balance outstanding — which is the figure that matters.

The print icon opens the invoice itself, which is the copy to keep.

Paying

Pay Balance pays the invoice. Where your service collects by direct debit the invoice says so instead, with a link to the mandate form if you have not completed one — until that is done, nothing can be collected.

Two reasons the Pay button will not appear

The amount is too small to pay by card. Card providers have a minimum, and below it the page says so: the amount stays on your account and is collected with your next payment. Nothing has gone wrong and there is nothing to do.

Your address is incomplete. Paying needs a full billing address, and if the service does not hold one you are asked for it before you can pay. Fill it in and the payment goes through.

Payment schedules

A schedule spreads an invoice over instalments. Where you have one, it shows with its next instalment, and four things you can do:

Pay Next Instalment	Pay the one that is due now
Switch to monthly	Convert a termly plan to monthly payments
Change card	Point the plan at a different card
Change preferred payment day	Pick the day of the month that suits you

Create Payment Schedule on an invoice sets one up: choose the day you would like to pay on, see the instalments it produces, create it, and pay the first.

Change the card before it expires, not after

A plan whose card has expired fails quietly at the next collection, and the first you may know is a reminder. Change card takes a minute and the plan carries on as it was.

See also

• Online payments — how paying works, and the providers
• My Dashboard — your balance at a glance, with a pay button