A teacher cannot see or do something

Their schedule is empty, a lesson is missing from it, or a button they expect is not there. Nearly always one of four settings.

Step 1 of 6

Start with what teachers are allowed to do

Settings > System Configuration > Teachers decides what every teacher can do, for the whole service. Most "a teacher cannot do X" reports end here - altering lesson times or durations, cancelling applications, creating activities, sending email or SMS, amending pupil details and adding or removing stock are each their own switch.

It is service-wide, not per teacher. Turning one on turns it on for all of them, which is usually the thing to weigh before changing it.

Use the arrow keys to move between steps.

1. Start with what teachers are allowed to do

   Settings > System Configuration > Teachers decides what every teacher can do, for the whole service. Most "a teacher cannot do X" reports end here - altering lesson times or durations, cancelling applications, creating activities, sending email or SMS, amending pupil details and adding or removing stock are each their own switch.

   It is service-wide, not per teacher. Turning one on turns it on for all of them, which is usually the thing to weigh before changing it.

2. Pay and contracts are in the same place

   Further down are Insist On Task Results and Insist On Register Keys - the two that decide whether unmarked registers are chased at all - and then the pay and contract settings, including whether pay claims are managed here and how many months a claim may reach back.

   With both Insist settings off, nothing chases an unmarked register and a teacher is never prompted. See the register walkthrough.

3. An empty schedule is usually the year

   The Schedule tab shows one academic year at a time, with Previous and Next either side of it. A teacher who plainly does teach can show nothing at all if you are looking at a year they have no plans in. Step back a year before concluding anything, and try Show ended plans while you are there.

   Same tick box, same trap as group members and pupil activities. If a list looks empty in Xperios, check what year it is showing first.

4. A lesson they cannot see has not been confirmed

   A plan waiting to be confirmed does not reach the teacher. It is there in Xperios, it looks right, and their schedule simply does not have it. Confirm the plan for that year and it appears.

   Worth checking first when one lesson is missing but the rest of the schedule is correct - a whole missing schedule is more likely to be the year.

5. Every teacher needs a start date

   Date Started on the teacher's Detail tab is required. Without it you can change a schedule on screen but not save it - it asks for a start date for the teacher and will not let go until there is one.

   If several teachers have no start date, say so rather than filling them in one at a time - we can set them in one go.

6. Taking an activity off a schedule

   If the teacher has taught it, Xperios asks for an end date instead of removing it, and that is deliberate - the history has to stay so past registers, pay claims and invoices still make sense. Give it an end date and it stops appearing from then on.

   The same rule as withdrawing a pupil: things that have happened are ended, not deleted.

Why this one is worth knowing

These arrive as four different complaints and have four different answers, but they sort quickly once you know the order to check in.

Nothing at all on the schedule — the academic year, almost always.

One lesson missing — the plan has not been confirmed.

Cannot save a change — the teacher has no start date.

A button they expected is not there — Settings > System Configuration > Teachers, and it is off for everybody rather than just for them.

The same ground, as reference

• Teachers — the teacher record in full
• Registers — what makes a register outstanding, and who gets chased
• Finishing and withdrawing — ending rather than deleting