Occasionally a debtor may dispute an invoice. If this occurs, time is needed to settle the dispute and take any necessary actions to correct an incorrect value.

Other invoices may get to a stage where the normal automatic processes for collecting fees have failed and special attention needs to be made of the debt. These types of invoices will need their status changed to “Review”.

To change the status of an invoice, locate the invoice and click on the Toggle status Icon.

There are three Status options, “Normal”, “Disputed”, and “Review”.